All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.
After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.
The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow international transactions
- The card does not allow online transactions
- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
In other cases, the reasons are less obvious and may relate to the ever-increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.
For more information, please visit our Privacy Policy section.
No, the shipping address cannot be modified. For any doubts, please contact us at info@colone.ch.
When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number related to the order. To monitor the status of your order, you may visit the courier website and insert the number in the “track your shipment” area.